a custom order


haveĀ something

made just for you!

Here is a basic outline of the custom order process

Fill in the form

Fill in the contact form below and describe as best as you can what type of item you would like us to create for you. 

We will evaluate your request and send you a reply within approximately 48 hours.

Discuss your order with our team

In our reply, we will go over all the details of your order and ask any additional details we may need to ensure you'll enjoy your new creation once it's completed. 

Sometimes a custom order request cannot be realised within the given timeline, chosen materials or desired measurements. In that case, our team will inform you and try to offer you an alternative.

Once both parties have agreed on the desired design and timeline, you will receive a detailed quote and estimated time for completion.

Creation of your item

Before we can start working on your order, we will request you a partial payment (60%) of the agreed price.

We will keep you informed on the progress of your order by emailing you some photos for your approval, in order to guarantee your complete satisfaction.


Sending your handmade creation

If you consider that your order doesn't correspond to your expectations and wish to make any alterations, we will try our best to satisfy your request. However, be aware that any alterations will prolong the estimated time of completion.

If you approve the photos of your order, we will request you to finalize the payment (40%).

You will be notified via email when your order has been shipped and its tracking number.


Request Custom Order

Fields marked with * are required

Please enter your email addresss
Provide as many details as possible. What specific shape, theme or setting? What colour or size? How many? If you'd like something similar to an item on our website, please provide the item's name and / or link.
City, State / Province, Country
If not, just leave blank
Is there anything else we need to know? If not, just lea
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